In accordance with the instructions of the Central Bank of Iraq and to enhance trust between our bank and the public, spread financial awareness among customers and employees, and protect and educate the public on matters affecting financial stability, we have established the Financial Awareness and Public Protection Department.
Responsibilities
Receiving customer complaints regarding any violations using a dedicated form for this purpose.
Receiving customer complaints regarding any violations using a dedicated form for this purpose
The department commits to providing its opinion to the customer within a maximum of 15 days from the date of the complaint, and the customer will be informed of the investigation results within 5 days of completing the complaint investigation.
Our bank is committed to the highest level of confidentiality, preventing the leakage of any information about its customers.
Our bank is committed to the highest level of confidentiality, preventing the leakage of any information about its customers.
The Financial Awareness and Public Protection Department will respond to your inquiries regarding banking services and provide information about fees and banking interest rates.
The Financial Awareness and Public Protection Department will respond to your inquiries regarding banking services and provide information about fees and banking interest rates.
Exercising special care and attention to low-income customers, those with limited education, seniors, and people with special needs of both genders.
Commitment to the "Know Your
Customer" (KYC) principle
We welcome receiving your feedback and suggestions, studying them, and considering them through the contact channels listed below.
Department Activities:
The number of accounts closed due to suspicions and risks of money laundering. (None)
The number of customers whom the bank refused to open accounts for, as they are classified as high-risk for future dealings. (None)
